Your playing and the simulator stops registering your shots-quick fix
By following the three-step videos in order, you’ll be able to reset the system and save your game.
Step 1 — Prepare the Simulator
Close any open sessions and ensure all players have finished their shots.
Save any current game progress from the on-screen menu if prompted.
Turn off any external devices (phones, tablets) that are connected to the simulator.
Step 2 — Perform the Reset
Follow the video instructions to power-cycle the simulator: shut down from the on-screen menu, then power off the main console.
Wait the recommended time (usually 10–30 seconds) before powering the console back on.
Allow the system to fully reboot and verify the main menu appears.
Step 3 — Restore and Save Your Game
Load your saved game from the saved-game menu as shown in the video.
Confirm the course, players, and settings are correct.
Use the in-game save option to create a fresh save file to ensure progress is retained.
If anything looks different from the video (error messages, missing save files, or hardware issues), contact lounge staff for assistance so we can help restore your game and get you back on the course.

